No one saw the crisis of COVID19 coming and for NRMA it has been business, not as usual, but still business. The requirement to meet customer and employee needs and keep the business functioning has been highly pressured to say the least. In this key session Rohan takes us through why he is considered one of the country’s most authentic leaders on how NRMA pivoted in a crisis and took care of both staff and customers to maintain customer service excellence.

Leading in a crisis is all about decision making and Grant Purdy literally wrote the book on decision making and how it can be done. Crisis can cripple or present opportunities, but as any leader knows that change can be the most difficult thing for people to accept. Decision making is all about seeking the opportunities that come from disruption and enabling your lateral thinking to grasp those opportunities and bring others along with your vision all while feeling under pressure yourself. Tune in for this session to know how to handle making smart decisions under pressure.

Unprecedented is the word of the day and no amount of risk management prepared the business community for the disruption that is and has been COVID19. No business is unscathed or unchanged. Entire workforces have been scattered and organisations have had to adapt. AIA Australia is no exception and in this keynote session, Damien Mu shares his insight into how to lead your team through a crisis and what sort of leadership ensures the organisation thrives into the future.

While the current crisis feels anything like an opportunity, all adversity presents opportunity. Smart businesses need to be focusing on methods of not only surviving the COVID-19 pandemic, but also identifying the best methods of positioning themselves for economic recovery. In this session, our expert crisis leadership will discuss the fundamental tenets of resilience at an individual and organisational level and how excellent leaders can leverage the environment imposed upon us by the current crisis to their advantage.

2020 has not been an ordinary year for any industry or organisation. And you would expect during a health crisis such as a global pandemic, private health insurance now more than ever is a must have, not a nice to have. As the economic and social impact of COVID-19 hit every day Australians and their families, health insurers like nib were quick to react, putting in place a range of support initiatives for its members and the community. nib pivoted its response making sure it was providing rapid financial support to its members, as well as ensuring they could access healthcare treatment if and when needed, while at the same time providing support to more than 1,500 employees right across the nib Group. In this session, learn first-hand how nib’s Managing Director, Mark Fitzgibbon navigated and led nib through the early stages of the pandemic.